Refund & Return Info
1. Returns
1.1 30-Day Return Policy
We want you to be completely satisfied with your Knife from Iberi Shop™. If you are not satisfied with your Knife, you may return the item within 30 days of receiving it for a full refund or exchange.
1.2 Eligibility
To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as you received it.
1.3 Initiating a Return
To initiate a return, please contact our customer support team with your order number and the reason for the return. Our team will provide you with instructions on how to return the item.
2. Refunds
2.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 Days.
2.2 Late or Missing Refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer support team.
3. Exchanges
3.1 Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a refund.
3.2 Exchange Process
If you need to exchange an item, please contact our customer support team with your order number and details about the item you would like to exchange. We will guide you through the exchange process.
4. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
5. Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact our customer support team. We are here to assist you and provide any necessary clarification.
Thank you for choosing BestKnives. Your satisfaction is our priority!